Privacy Policy
Last updated: 21 January 2026
This Privacy Policy explains how IMB Exterior Cleaning Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website or services.
We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Last updated: 21 January 2026
These Terms and Conditions (“Terms”) govern your use of the website www.imbexteriorcleaning.co.uk and the services provided by IMB Exterior Cleaning Ltd (“we”, “us”, “our”). By accessing our website or using our services, you agree to be bound by these Terms.
1. Company Information
Company Name: IMB Exterior Cleaning Ltd
Website: www.imbexteriorcleaning.co.uk
Email: info@imbexteriorcleaning.co.uk
Country: United Kingdom
2. Information We Collect
We may collect and process the following personal data:
a) Information you provide:
Name
Email address
Phone number
Address (for service delivery)
Any information you provide via contact forms, email, phone, or messages
b) Automatically collected information:
IP address
Browser type and version
Device information
Pages visited and time spent on our website
This data is collected via cookies and analytics tools.
3. How We Use Your Information
We use your data to:
Respond to enquiries and provide quotes
Deliver our services
Manage bookings and payments
Improve our website and services
Communicate with you regarding your enquiry or service
Comply with legal obligations
We will never sell your personal data to third parties.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
Consent – when you contact us or submit a form
Contract – to provide services you request
Legal obligation – for accounting or legal compliance
Legitimate interests – to operate and improve our business
5. How We Store and Protect Your Data
Data is stored securely using appropriate technical and organisational measures.
Access is limited to authorised personnel only.
We retain personal data only for as long as necessary to fulfil its purpose or meet legal requirements.
6. Sharing Your Data
We may share your data with trusted third parties only when necessary, such as:
Payment processors
Accountants or professional advisers
Website hosting and IT service providers
All third parties are required to handle your data securely and lawfully.
7. Cookies
Our website uses cookies to:
Improve user experience
Analyse website traffic
Understand how visitors use our site
You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Request data portability
Withdraw consent at any time
To exercise your rights, contact us at info@imbexteriorcleaning.co.uk.
9. Data Retention
We keep personal data only for as long as necessary, including:
Enquiry data: up to 24 months
Client and transaction data: up to 6 years (for legal and accounting purposes)
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact: